We recommend  to fill the form in contact section, including in your message the information shown on the silver label located on the inside of the product. If the label has deteriorated or is illegible, you can send a photo of the product, describing the spare parts you need.

The one-way no-return valve is only recommended for ducted versions that are vented into a shared chimney, to prevent odors from other homes from flowing back through the hood. If possible, the hood should always have dedicated ducting and not be vented into a shared chimney. If you would like to request a reducer or a one-way no-return valve, you can contact the support center in your area.

Elica products are found in the best stores. On the elica.com website, you'll find addresses for the closest store in your area and learn more about the hoods on display.

Products cannot be purchased directly from the manufacturer. However, Elica has a vast network of distributors located throughout the country. You can contact the distributor in your area and ask for the name of the store closest to you.

You can buy original Elica accessories through our distributors.

We recommend that you contact the technical support center in your area to purchase spare parts. You can find the technical center in your area on elica.com.

Merchandise returns will be recognized within eight working days from the date it was received; no exchanges or reimbursement for merchandise will be granted after this period. For additional information, please fill the form in contact section.

The model of each kitchen hood is shown on the silver label inside the product. It will have a 12-digit code starting with “208”. This code is crucial for identifying the model of the technical filter and other accessories, and for requesting technical service on the product.

If the label has deteriorated or is illegible, you can send a photo of the product, describing the spare parts you need to fill the form in contact section.

Not all Elica kitchen hood models are sold with a drilling template. If you want to know whether a particular model provides one, please write to consumercare@elica.com, indicating the 12-digit code starting with “208”, found on the silver label located on the inside of the product.

If your model includes a drilling template, it's already included in the hood packaging. If a particular model does not have a template, we recommend to fill the form in contact section.

The booklets for all of our hoods are available in PDF format on elica.com. If you can't find it, you can ask for one by filling the form in contact section.

The first thing you need to know is whether your hood is ducted or recirculating. If it is recirculating, the hood scrubs out the odors that are produced by cooking, while most of the vapors are returned to the room. If the hood is ducted, both odors and vapors are expelled outside your home. The following conditions are required for the hood to function correctly:- The diameter of the outlet duct should never neck down more than 20% from the original diameter.- The ducts must have the fewest possible curves.- Avoid reducd-length ducting if possible.- If the conduit terminates in the wall and not the roof, a mesh screen must be positioned over its outlet. Avoid using a decorative grill with fixed slats, which can reduce performance by up to 50%.

Section tests are done by checking the outflow of air in the upper part of the hood by simply removing the tube, leaving the vent open, and turning on the hood. If air comes out, the hood works, so a decline in performance has to be found by investigating any problems with the installation.

The choice of ducting depends on the type of configuration required in your kitchen. We recommend:- Flexible ducting for direct venting;- Rigid ducting in cases of a decrease in cross-section, involving one or more curves. In this case, the ducting will also decrease the noise generally created by extendable corrugated tubing.

The diameter of the outlet duct should never neck down more than 20% of the original diameter. For example, if the vent is 150 mm, the cross-section should not be reduced beyond a maximum of 120 mm. If starting from 120 mm, you can reduce down to 100 mm; if starting from 100 mm you can reduce down to 80 mm.A reduction of more than 20% significantly decreases performance and increases noise.

If it is recirculating, the hood scrubs out the odors that are produced by cooking, while most of the vapors are returned to the room. If the hood is ducted, both odors and vapors are expelled outside your home: where possible, a ducted hood is always the better performing option and is preferable.

The instruction manual will indicate whether or not your hood filter is dishwasher safe. The type of washing can dull the filter without altering its filtering capacities.

In this case, in part to achieve an attractive look, you will need to make a modification by creating a false ceiling that will allows for partial travel of the upper flue.

The Elica hood instruction manual provides images that show you how to install the filter correctly.

The hood must be cleaned using neutral products (pH 7) that are neither alkaline or acidic: you must check that the product does not contain any harmful components such as sodium carbonate, acids, ammonia, or chlorine.If your hood is steel, it's important that you pay careful attention to the cleaning product you purchase, since the presence of the substances listed above can deteriorate the steel, leading to stains or spots of rust.This is why Elica has created a special cleaning line: E-Clean. The E-Clean range includes special cleaning products for steel and glass hoods and a multipurpose cleaning cloth.

For the ducted version, the ventilation hole is not required since the channeling of the hood provides the service of the hole required by the standard. If the hood features a one-way no-return valve, then the hole is necessary because the standard requires that there always be an external vent to prevent the accumulation of harmful dioxides.

The carbon filter guarantees regular cleaning of dirty air created when cooking in the kitchen. The carbon filter has a certain lifecycle: with time, the grease particles that accumulate on it will obstruct the passage of air, leading to ineffective filtration and will increase motor noise. We recommend you change the carbon filter every three months.

Placing the hood lower than recommended by the manufacturer voids the warranty and can place users at risk, since certain safety conditions will not be met.