FAQ - Online-Kauf

Elica products are on show in major stores. 

You can find the address and contact information of the store nearest you at this link.

It is not possible to purchase the products directly from the manufacturer. Elica, however, has a widespread network of distributors located all over Italy. 

You can find the address and contact information of the store nearest you at this link.

Spare parts, accessories and filters can be purchased at https://shop.elica.com.

Replacing the carbon filter on a regular basis is necessary when the hood is used in the filtering configuration.

 Every filter has been specifically developed to maximise the air purification capability. 

We recommend replacing the carbon filter every 3-4 months to ensure that the hood works perfectly.

The standard carbon filters are disposable and last 3-4 months. Long-life filters, on the other hand, last 3 years. 

To maintain them correctly, they should be washed every 2-3 months in the dishwasher at 65° or by hand with hot water and neutral detergent and then, dried in the oven at 100° for 10 minutes. 

To find out more, you can download our guide on purchasing carbon filters at this link.

Ceramic filters can be fitted if NikolaTesla is installed in the filtering version. 

These filters last for 2-3 years and can be regenerated in the oven at 200° for 45 minutes. To maintain them correctly, repeat this operation every 3 months.

Cleaning the grease filter ensure that the hood filtering system is maintained in the best possible state and guarantees long-term durability and correct hood operation. 

The grease filter should be washed by hand or in the dishwasher (on a low temperature setting) with neutral detergents (short cycle). The filter should be washed at least once a month and based on your individual needs. 

We also recommend periodically replacing it to improve the grease capturing capabilities. 

Always check how to wash the filter in the product instruction manual.

The grease filter may become discoloured after being washed in the dishwasher, but its filtering features and performance are not, in any way, affected.

Installing a carbon filter is normally a very quick and simple operation. All the information is outlined in the product installation manual. 

If you have mislaid the installation manual, you can download it directly in the data sheet of your hood model.

The carbon filter guarantees that stale air, generated during cooking in the kitchen, is regularly cleaned. 

The carbon filter has a specific life cycle. As time passes, the grease particles that accumulate may block the passage of air so the filtering process becomes less efficient and the motor becomes noisier. 
The plant-based activated carbon captures unpleasant odours, particles and unwanted substances before reintroducing the filtered air into your kitchen. 
Replacing the carbon filter on a regular basis is necessary when the hood is used in the filtering configuration. 

To find out more, please consult our guide on purchasing carbon filters at this link.

To ensure the very best results and problem-free use, Elica recommends that you only use original spare parts and accessories. 

Reliability, performance and safety must be accompanied by the quality of spare parts and accessories developed and manufactured following strict production criteria that only the parent company can guarantee, thus helping you to maintain the very high performance of Elica products in the long term.

The hood must be cleaned with neutral products (pH7) that are neither alkaline nor acid. 

Check that there are no harmful components such as soda, ammonia, chlorine or acid in the cleaning product. 

If the hood is made of steel, it is important to be careful about the type of cleaning product you purchase as the presence of the above-mentioned substances may have a harmful effect on the steel, causing stains or rust spots. 

The hood must be regularly cleaned both internally and externally in strict accordance with the maintenance instructions. 

Failure to follow the rules for hood cleaning, as well as filter and accessory replacement and cleaning may result in a fire hazard.

Elica original accessories and filters can be ordered directly on https://shop.elica.com. 

For further information, you can contact us on the Contacts form. 

If, however, you need an original spare part, we recommend that you write to us via the Contact Us section on the Elica website, indicating the 12NC of your product.

Elica original spare parts, filters and accessories can be ordered directly on https://shop.elica.com. 

For further information, please write to us using the form in the Contact Us section, indicating the 12NC of the product in question.

Elica has developed various ducting pipe and flue systems to solve the technical and aesthetic problems associated with the installation of an extractor version hood. 

Its reduced dimensions and excellent handling features make it very easy to use, operate and manoeuvre. 

You can download the guide to purchasing ducting pipes at this link. 

We recommend, however, that you write to us via the Contact Us section on the Elica website, indicating the product 12NC, to request a quote and purchase a flue for your hood.

All the information about orders already submitted on-line can be requested by filling in the form in the Contact Us section.

There is also a free SMART ALERT service at the email address indicated in the payment step within 24h of the delivery of the goods ordered directly by the courier handling the shipping.

To find out if your hood can be used with a remote control, fill in the form in the Contact us section.

To find out the compatibility between products and accessories, it is essential to provide the hood’s 12NC code. This is a 12-digit number that starts with 208 and is found on the product’s rating plate. 

The compatibility is, however, also specified in the use and maintenance manual of all products.

You can buy original Elica pans and lids at this link.

That depends on the type of charcoal filter. 

Standard charcoal filters are disposable, while long life and long-life HP (high performance) filters last for 3 years and, for proper maintenance, should be washed every 2-3 months in the dishwasher at 65,° or by hand with warm water and neutral detergent and then dried in the oven for 10 minutes at 100°. 

To learn more, download our charcoal filter Buying guide at the following link: https://shop.elica.com/en/magazine/detail/guida-all-acquisto-dei-filtri-carbone.html.

To replace Elica lightbulbs we suggest checking the maintenance booklet in the section “lightbulb replacement,” if it is an action that you can do alone (in such a case always make sure to disconnect the appliance from the electrical grid beforehand), or if necessary, contact technical customer assistance for help (click here to find your nearest assistance center).

Replacing activated charcoal filters is simple and can be done without assistance. 

You can find more information in the instruction manual, downloadable at elica.com, inside the relative product sheet in the “Download” section. 

Click here to purchase activated charcoal filters at our e-shop

Every Elica hood may have different types of lighting. 

The product light specifications are found on the rating label, yet you may verify them even more simply by checking the product sheets in the TECHNICAL FEATURES – LIGHTING section, on our site.