The model of every product is indicated on the rating plate. There is a 12-digit code on the plate which starts with “208” called 12NC.
It is a 12-digit number that starts with 208 and is found on the product’s rating plate. This code is essential for identifying the hood model, ordering filters, accessories and/or spare parts, as well as requesting a technical service intervention.
In the case of kitchen hoods, it is usually necessary to remove the aluminium filter grids to find the label. In NikolaTesla models and induction hobs, the label is under the product. In ovens and wine coolers, the label can be seen when opening the door. In some models, the rating label is also found in the appliance documentation.
If the rating plate deteriorates or is hard to read, please attach a photo of it to the form in the Contact Us section. We will try to recover the product data necessary to solve the request.
Elica products are on show in major stores. You can find the address and contact information of the store nearest you at this link.
It is not possible to purchase the products directly from the manufacturer. Elica, however, has a widespread network of distributors located all over Italy. You can find the address and contact information of the store nearest you at this link.
Spare parts, accessories and filters can be purchased at https://shop.elica.com.
To ensure the very best results and problem-free use, Elica recommends that you only use original spare parts and accessories. Reliability, performance and safety must be accompanied by the quality of spare parts and accessories developed and manufactured following strict production criteria that only the parent company can guarantee, thus helping you to maintain the very high performance of Elica products in the long term.
All Elica products are guaranteed with a legal warranty for 24 months. The warranty terms and conditions are indicated with each product. Furthermore, warranty can be extended by registering the product within 90 days from the date of purchase
The manual for each product is available in the download section within the relevant product sheet. If it is not present, you can request it by filling in the form in the Contact Us section.