FAQ

SNAP OPERATION

Is Snap a dehumidifier?

No, Snap does not dehumidify air, but it helps to assure a complete exchange of the air in your living spaces, when humidity levels rise.

Is Snap an ionizer?

No, Snap does not ionize air, however it constantly controls pollution levels, due to dust, mites, pollens, viruses, bacteria, mold, smoke and volatile organic compounds that come from many different products (paint, varnish, cleaning products, construction materials etc.). It intervenes by completely exchanging the air in the living space where it is installed, whenever necessary or whenever you want it to.

Is Snap an air purifier?

No, Snap does not directly treat air, however it does much more than that: it monitors the parameters which define air quality, and whenever it detects not very healthy conditions, it activates a total exchange of air in the room, by discharging it outside.

Is Snap an air exchanger?

No, Snap is not an air exchanger. Snap monitors the air and aspirates it whenever necessary.

How does the air that Snap aspirates get back into room? Can Snap create a ‘vacuum effect’ in the room where it is installed?

Snap guarantees the same result as you would get by opening a window, but without any heat or energy loss or any insects or other unwanted guests that may come in, constantly avoiding any energy waste. Snap does not create a ‘vacuum’ effect in the room where it is installed because no house is airtight, and its operation only ‘supports’ the natural air exchange process.

What is the air flow of Snap?

Snap has an air flow of 150 m³/h at maximum speed.
See the technical data sheet for further information on technical requirements.

What is the technology behind Snap?

Snap is the first intelligent device equipped with three sensors, which are able to continually detect the quality, the humidity and the temperature of your air. Either automatically or manually operated, Snap activates its motor, on aspiration-mode, thus ensuring complete recycling of fresh air.
See the technical data sheet for further information on its sensors and motor.

How many features does Snap offer?

Snap is equipped with five main features, which are completed by its special features.
Discover all of its features in the Snap features section.

Does Snap display which feature is currently in operation?

Yes, Snap continuously communicates with you: the central led shows the set feature and the luminous ring gives you feedback on the operation status.
See the dedicated sheet to get a full list of luminous feedbacks and their respective meaning.

What does the relax mode feature do?

Ideal and designed for moments of maximum relaxation, this option gives you the possibility to customize the operation of your Snap. If you are chatting with your friends or if you are on the sofa enjoying a good film and Snap activates its motors, because it has detected that air quality needs to be improved, you can regulate its operation and reduce its speed, in order to get a perfect balance between good aspiration and low noise. This option is available for features: Automatic, Dry and Detox.
The option is disabled automatically, if the feature is changed, or after 12h, bringing Snap back to standard operation.
This option can be activated through the Snap App and by Remote control.

The luminous ring is not lighting up, not even when Snap is aspirating

Please check if you have accidentally switched off the ring through the remote control or the App.
Click on the DIMMER key on your remote control to switch on the ring.

How can I get out of RGB mode?

To get out of RGB, that is the ring with the colour you selected, you can either change the feature or switch the courtesy light on and off. (WHITE key on the remote control).

SNAP INSTALLATION

What is the maximum area that Snap covers?

Snap is able to work at maximum performance and ensure a complete and quick recycle of fresh air in a 25 sq.m. room. In spaces over 25 sq.m, the time that it takes to exchange air may be longer. It is possible to install more than one Snap and allow them to work together, creating a group, which is easily managed through the Snap App.

Where can I install Snap?

Snap has been designed for the home as well as public spaces, with the exception of public toilets. Its high-tech features allow it to be truly beneficial to every space where it is installed. It is recommended for (and not only): every floor, including attics and finished basements; kitchen; bathroom; living room; bedroom; office.

How big is Snap?

Snap is square shaped and has front dimensions of 21cm x 21cm, with a depth of 6cm (including frame) and has a rear body with a depth of 7cm.
For further information see the technical data sheet.

Can I install Snap anywhere?

Snap needs to communicate with the outside through a 120 mm diameter hole and must be connected to the electricity main. In order to install it in spaces above the first floor, you need to make sure that it is possible to access the external wall through a terrace or provide a scaffolding, in order to properly be able to work on the wall.
If you are looking for a simple and customized installation solution, visit the additional services section.

Where is the power cord needed for installation?

Snap can be installed either with a hidden or visible power cord. In the Snap cardboard box, you will find an aesthetic cotton cord, designed to make the installation of Snap more elegant and discreet.
Please carry out the installation procedure that best suits your needs.

How far away from the ceiling or floor should I install Snap?

Snap reaches the best of its performance if it is installed at least 180 cm from the floor.
In bathrooms, it should be installed at a minimum distance of 225 cm from the floor.

How far away from the corners of the room should I install Snap?

There are only functional limits to consider when drilling the 4 holes in the wall. Therefore, you just need to make sure to have enough space to easily carry out installation.

Is it possible to install Snap on an internal piping?

Yes, Snap installation is possible even if it is not directly connected to the outside.
In this case, we remind you that its efficiency might be reduced, and its noise level increased. In fact, if you install it on a 10 meter piping, its efficiency could decrease up to 30%.

Why is it impossible to level the front side to the wall during wall installation?

This can be due to installation problems. Make sure that you gather the electronics cables so that they do not get stuck inside when closing the appliance.
Please follow the installation procedure explained in the installation guide.

Which devices can the Snap App be connected to?

Snap App works with the latest generation Smart-phones, which have iOs7 or later versions or Android 4.03 and later versions.

How can I connect Snap to my hood?

The procedure to follow is very easy: you can find additional info in the configuration section.

Which types of hoods can Snap be connected to?

Snap represents a valid support for any type of hood, in particular for recycling hoods.
Nevertheless, it can reach the best of its performance if it works in the Automatic mode and is connected to an Elica Sense hood.
Discover all the Elica Sense hoods on elica.com.
If your are looking for a more complete solution, find out more about STREAM, the innovative system that connects your Hood, your Hob and your Snap.

How far away must Snap be installed from the hood?

In order to ensure proper operation, we recommend installing Snap at a minimum distance of 1m from the hood.

How far away must Snap be installed from a standard air-conditioning split?

In order to ensure proper operation, we recommend installing Snap at a minimum distance of 1m from the split.

CONTROLLING SNAP

How can I add another remote control to my Snap?

The procedure to follow is very easy: as for the first remote control, you can find the Snap-remote control connection procedure in the following link.

How can I activate the features of Snap through the remote control?

The Snap remote control is highly intuitive and easy to use; you can find out how to activate all of its features in the following link.

Which type of battery is needed for the remote control?

The Snap remote control includes three AAA batteries.

How can I use Snap via the Snap App?

First, Install the App on your Smartphone or Tablet.
Find ‘Snap, ‘air quality balancer’ on the PLAY STORE for Android and on the APP STORE for iOS.
Then follow the instructions in order to register and create your own account. Select the Wi-Fi or SIM connection, and follow the procedure to connect Snap to your Smartphone or Tablet and then connect to cloud.
You can find all of the steps in the following link.

Why should I use the Snap App?

Snap App allows you to customize the configuration and to optimize the performance of your Snap.
Elegant and easy to use, it allows you to manage and control Snap at any time and from anywhere you are. It gives you the possibility of managing more than one Snap, to always keep air quality, humidity and temperature under control in all your living spaces. It allows you to simply activate and manage the five main features of your Snap, according to your needs. It allows you to manage all the extra options of your Snap from a distance: you can create and manage Snap groups, control the luminous ring features and access the statistics webpage to learn how the quality of your living spaces has changed over time.
Find out more about the Snap App in the dedicated section.

How can I activate the main features through the Snap App?

Snap App is very intuitive and easy to use; see how to activate the features in the dedicated section.
Click here for a detailed guide on settings.

CONNECTION SYSTEMS

Can I change/replace the SIM card found on the appliance?

This is not possible: the card found inside the appliance is not accessible to users.
Here you can find all the information concerning Coverage, Fees and Subscription Renewal Support Page.

What type of Wi-Fi networks can Snap be connected to?

The necessary network requirements are the following: open, WEP, WPA2; 802.11 b/g/n @ 2.4GHz.
See the technical data sheet for further information.

How much data does Snap use?

Snap has an average band consumption of about 10kB per day.

What if I change the Wi-Fi network provider?

You only need to access the Settings section>> Modify Wi-Fi network settings -, through the App and enter the new operator’s credentials.
Visit the ‘settings’ section to discover all of the Snap’s options.

What if I switch off my home router?

Snap is disconnected from the Wi-Fi network: you can continue using Snap through the remote control.
When the router is on again, Snap is reconnected automatically.

MAINTENANCE

What kind of maintenance does Snap require?

Snap does not entail any demanding or costly maintenance operations. Snap does not use filters, therefore you will never have to replace them -. We only recommend that you clean the surface of Snap with a wet cloth, without using particularly aggressive and abrasive detergents, and to avoid using aspirators near the air inlet area.
If you wish to know more about the mechanics of Snap and the components it is made up of, please see the dedicated sheet.

What should I do if I need some information or help that is not found on the Snap website?

Don’t worry! Contact us!. Fill in the form found on this link. We will call you back within 24h.

How does Snap manage to purify the air without using any kind of filter?

Snap is able to guarantee complete air exchange, thanks to its sensors that continuously detect air quality, humidity, and temperature, by removing air from the living spaces where it is installed, thanks to the aspiration power of its motor.

How does Snap guarantee that there is no heat loss during aspiration?

As far as thermal comfort is concerned, it is important to know that Snap goes into reception phase from the first time it is switched on, and at any moment. In other words, it “learns” about your environment through continuous measurements carried out by its sensors (air quality, humidity, and temperature). In this way, it is able to determine an “ideal situation”, which represents its reference standard and how to optimize air aspiration according to all of the parameters as well as the measured indoor air temperature, thus reducing energy waste.

Is Snap certified for the Apple Homekit protocol?

No, currently Snap is not certified for this type of protocol.

Can the App manage more than one Snap at the same time?

The App can simultaneously manage up to 10 Snaps.
Furthermore, thanks to the option “create group”, the App can control more than one Snap at the same time, in order to enable or disable the same feature on all of the devices.
A green or red checkmark will advise you if the Snaps, in the Group, are working in sync according to your commands, or if one of the Snaps has left the group because another user is controlling it, or due to some anomaly.
We remind you that this feature can only be enabled through the App. In any case, we suggest you to carry out a preliminary test on the number of simultaneous connections that your Wi-Fi network is able to support.

Is it possible to install Snap on glass?

Snap has been designed for wall installation, and it is currently not possible to install it on glass.

How long is the power cord used for installation?

The supplied cord is 2mt long and is connected to the electricity grid through a Schuko socket.

Is Snap equipped with an automatic closing device, in order to prevent air from entering from the outside, when it is on Standby mode?

Yes, Snap is equipped with a non-return valve that is there to prevent outside air from entering. We remind you, that during installation you must remove the labels found on the blades of the fan, in order for it to work properly.

Is it possible to vertically install Snap on the wall behind the hob in place of a cooker hood?

Snap is not a hood and it cannot be used as such: it is an aspiration system, which thanks to its sensors, starts working in the case of air pollution and excess cooking vapors, thus becoming a very valid support for the hood itself. It is for this reason, that Snap should not be installed close to the hob, but at least 1,5 mt away from it.

Is it possible to install Snap on the ceiling?

Snap can be installed on the ceiling, but please take into account that if it is installed on internal piping, it may lose some of its efficiency. For example, on a 10 meter piping, there can be up to a maximum of a 30% loss of efficiency.

Is it possible to install Snap in the shower stall or on the ceiling over it?

Snap can be installed on the ceiling, but not in the shower stall as spraying water may compromises proper functioning.

Is it possible to install Snap on a hole that is larger than 120mm in diameter?

Installing Snap on a larger hole, up to 160mm diameter, does not create any problems in terms of functioning. If possible, we recommend you to use a pipe fitting on Snap’s outlet, in order to directly connect it to the outside through a 120mm pipe (positioned inside the 160mm hole), in such a way as to optimize outgoing airflow from the motor.
In any case, positioning the dowels fixing holes requires a more accurate installation, as it should be done in order to perfectly center the 120 mm conveyor center distance with the one of the available hole.

Is it possible to install Snap on a hole that is smaller than 120mm in diameter?

Reducing the diameter of the outlet hole from 120mm to 100mm is possible, but not recommended. Even though Snap can monitor and suck air when necessary, this type of installation reduces Snap’s performance in terms of power and will probably make it noisier.

Is it possible to use the ventilation hole already present in homes to install Snap?

The ventilation hole (where air enters a room) must not be used or obstructed by any kind of object or device, because it is needed to allow for proper room ventilation depending on installed appliances (gas/methane burners, and similar appliances ), therefore it cannot be used to install SNAP; ventilation holes are usually positioned near the floor, but sometimes they are also higher up; but if there are no other ventilation holes in the room, this hole shall not be obstructed.
On the other hand, other additional holes (to let air out) found in the room, can be used to install SNAP.

What role does the temperature sensor play? How does it work?

The temperature sensor detects temperature and ‘transforms’ it in a useful parameter of the operation, and therefore of the aspiration algorithm, in order to reduce the heat loss towards the outside.

What role does the humidity sensor play? How does it work?

The humidity sensor controls excess humidity produced by cooking vapors or other activities. It starts the motor in order to reduce the presence of bacteria and mold, which may occur in very humid environments.
The user does not have the possibility of setting its thresholds. Thresholds are factory-set to allow Snap to start operation immediately. Nonetheless, it is important to know that Snap goes into reception phase from the first time that it is activated, and at any moment. It “learns” about the environment, where it is installed, through continuous measurements carried out by its sensors, and continuously redefines the operation thresholds and algorithms of all the parameters, thus ensuring calibrated operation based on the specific needs of that specific environment.

Close