You have 14 business days from receipt of the parcel to decide whether you want to keep or return the items from your order.
To return your purchases, enter your order number and the email used to place the order on the dedicated form on our website. Then follow the procedure indicated to receive the outcome of your request.
If your return is accepted, you are responsible for paying the return shipping costs.
The items must be returned in their original packaging, in perfect condition, and include a copy of the sales receipt inside the package. The package can be shipped via a courier of your choice or from a post office.
Upon receipt of the parcel, we will refund the invoiced price of the returned items within 14 business days using the same payment method used by you to purchase the item.
Yes, you can place a new order on our online shop at any time, even if you have just made a return.
Yes, to exchange an item you must first return the unwanted item following the right of withdrawal procedure. Then, you can place a new order on our online shop for the item you would like to exchange it with.
Refunds for returned items will follow the process outlined in the 'Right of Withdrawal' section on our website.