All Elica products are guaranteed with a legal warranty for 24 months.
The warranty terms and conditions are indicated with each product.
The extraction test is carried out by checking the air outlet in the upper part of the hood: simply remove the duct pipe and allow the air to flow out freely by turning the hood on and varying the speed. If the air is discharged, the hood is operating correctly.
Elica hoods can be installed with an extractor or filtering version.
If the hood is installed in extractor mode, the fumes are expelled directly to the outside via the ducting pipe. To ensure that the extractor mode works correctly, we suggest you observe the following indications:
Use a ducting pipe with the shortest length necessary.
Use a ducting pipe with the least number of bends possible (maximum bend angle: 90°).
Avoid drastic changes in the ducting pipe diameter
If the hood, however, is installed in filtering mode, it is essential to install a carbon filter in the relevant slot. The carbon filter allows the air in the hood to be purified and reintroduced into the room without having to expel it. It is essential to carry out periodic maintenance of the carbon filter.
We recommend you contact the service partner for your area, indicated at this link and provide the product 12NC code and serial number when requesting technical support.
Both these numbers can be found on the product’s rating plate.
The manual for every hood is available on the elica.com website in the relevant product data sheet.
If it is not present, you can request it by filling in the form in the Contact Us section.
Most Elica products have a system signalling when the filters are saturated.
When the signal is active (LED/s flashing), the filters must be cleaned and a reset must be carried out as indicated in the instruction manual.
If you clean the filters and do not perform the reset, the indicator light will continue to flash. In this case, we recommend that you consult the instruction manual and perform the reset operation or contact your local service partner indicated at this link.
For correct maintenance, Elica recommends cleaning the grease filters after every 40 hours of use.
Where the carbon filters are concerned, on the other hand, Elica suggests replacing them after every 160 hours of use or every 3-4 months (cleaning them in the case of Long-Life filters).
It is important to understand whether it is a mechanical or electronic vibration.
Please contact your local service partner indicated at this link and communicate the product 12NC and date of purchase to the operator.
The fumes non-return valve is only recommended for the extractor hood version with ducting into a communal flue to prevent the return of odours from other homes.
If possible, the hood should always have a dedicated duct and should not connect to a communal flue.
If you want to request a deflector or a fumes non-return valve, you can do so by filling in the form in the Contact us section.
The fumes non-return valve must be free from obstruction and correctly installed to avoid an increase in noise and decrease in product performance.
If you have an electric or induction hob, it is normal for condensation to transform into droplets. This phenomenon does not normally occur in the case of gas hobs, as the gas heats both the pot and the surrounding air.
As the hood also heats, the vapours rise and meet with a warm body, which causes them to evaporate. Induction hobs, on the other hand, heat the pot but not the surrounding air; therefore, when the vapours rise, they meet with a cold body, which transforms the vapours into droplets, which then fall onto the hob.
Condensation is, however, a natural phenomenon. We advise you to turn the hood on 5-10 minutes before starting to cook and turn it off 10-15 minutes after you have finished.
For this type of activity we suggest contacting a specialized technician.
To request technical assistance we invite you to contact our service partner in your area, indicated at this link, keeping the 12NC and product serial number handy. Both of which are found in the product rating label.
For this type of activity we suggest contacting a specialized technician.
To request technical assistance we invite you to contact our service partner in your area, indicated at this link, keeping the 12NC and product serial number handy. Both of which are found in the product rating label.
For this type of activity we suggest contacting a specialized technician.
To request technical assistance we invite you to contact our service partner in your area, indicated at this link, keeping the 12NC and product serial number handy. Both of which are found in the product rating label.
For this type of activity we suggest contacting a specialized technician.
To request technical assistance we invite you to contact our service partner in your area, indicated at this link, keeping the 12NC and product serial number handy.