Warranty and services

"Committed to Quality of our products and Customer Service"

Warranty and Service

If you find any failure in your hood Elica, contact us, we will listen and support to solve it.

See warranty terms



Owner must present proof of original purchase date. Please keep a copy of your dated proof of purchase (sales slip) in order to obtain service under warranty.


For the period of two (2) years from the date of the original purchase, Elica will provide free of charge, non consumable parts or components that failed due to manufacturing defects. During these two (2) years limited warranty, Elica will also provide free of charge, all labor and in-home service to replace any defective parts.

  • Damage or failure to the product caused by accident or act of God, such as, flood, fire or earthquake.
  • Damage or failure caused by modification of the product or use of non-genuine parts.
  • Damage or failure to the product caused during delivery, handling or installation.
  • Damage or failure to the product caused by operator abuse.
  • Damage or failure to the product caused by dwelling fuse replacement or resetting of circuit breakers.
  • Damage or failure caused by use of product in a commercial application.
  • Service trips to dwelling to provide use or installation guidance.
  • Light bulbs, metal or carbon filters and any other consumable part.
  • Normal wear of finish.
  • Wear to finish due to operator abuse, improper maintenance, use of corrosive or abrasive cleaning products/pads and oven cleaner products.

For any doubt or assistance about the product functionality please call to contacts showed below.

Pais Compañia Contacto Servicio Tecnico Mail Contacto Servicio Tecnico Telefono Servicio Tecnico
Mexico Artexa Mexico S.A. DE C.V. Martin Melgoza mmelgoza@artexa.com +52.81.8625.5063
Ecuador DKOCINA Reinaldo Hidlago dkocina@uio.satnet.net +593.260.4890
Brasil LOFRA SUD AMERICA LTDA Carlos Fleischfresser carlos@lofra.com.br +41.3661.7006
Panama REPRESENTACIONES IDEALES S.A. Domingo Murzi dmurzi@repideales.com +507.392.3223 EXT 15
Colombia Sanicoc Juan David Rojas servicioalcliente@sanicoc.co (57) (1) 8934441 ext.105
Chile   Yoanis Flevaris yflevaris@hab.cl +569.5169.1864
Perù Montajes SA Khristian Baracho cdmontajes@hotmail.com +51.942.917.911
Guatemala EUROPA CUCINE Hugo Garcìa ventas1@eurocpa-cucine.com +50.2362.1455