Faq

How to use our products

1. What should I do if my hood does not extract?

The key issue is to first understand if the hood is used in filtering or ventilation mode. If it is used in filtering mode, the hood purifies the odors produced during food cooking, while most of the vapor is released back within the environment. If it is used in ventilation (recirculation) mode, both the smells and the vapors are evacuated outside the house. Therefore, for proper operation, the following guidelines should be observed: - the outlet hole diameter should never be reduced more than 20% of the original diameter; - reduce pipe curving as much as possible; - avoid, if possible, a channeling with reduced length; - place and insect screen net at the end of the pipe (if it ends inside the wall and not on the roof). Avoid using aesthetic nets with fixed fins that reduce performance up to 50%.

2. How to perform the suction test?

The suction test is performed by checking the air outlet at the top of the hood, simply by removing the tube, leaving the outlet free and turning on the hood. If the air comes out it means that the hood works; analyze any installation problems in order to identify the reasons for its lack of performance.

3. What piping should I use in order to get the best performance?

The choice of the pipe depends on the type of configuration required for the kitchen. It is recommended to use: - flexible pipe (hose) in case of direct output; - rigid pipe in case of section reduction with one or more cuves. In this case, the pipe will also reduce the noise usually created by an extensible corrugated conduit.

4. The available hole is of 80mm, can I still narrow the evacuation tube?

The diameter of the outlet hole should never be reduced by more than 20% of the original diameter. For example, if the output is 150 mm, the section can be reduced to a maximum of120 mm. If it is 120 mm, it can be reduced to 100 mm, if it is 100 mm if it can reduce up to 80 mm. A reduction exceeding 20% considerably reduces performance and increases noisiness.

5. Do you recommend using a filtering or a ventilation hood?

If it is used in filtering mode, the hood purifies the odors produced during food cooking, while most of the vapor is released back within the environment. If it is used in ventilation mode, both the smells and the vapors are evacuated outside the house: when possible, the ventilation hood is always to be preferred, as the highest performance version.

6. What should I do if the aluminum filters got discolored after being washed in the dishwasher?

The instruction manual specifies if the hood filter is washable or not in the dishwasher. The type of washing can turn the filter opaque but it cannot alter its filtering properties.

7. I bought an island hood, can I get the evacuation pipe out laterally?

In this case, in order to also get a pleasant aesthetic impact, it is necessary to make a change by creating a false ceiling that allows a partial excursion of the upper duct. The image below shows how to perform this change.

8. What should I do if I cannot install the charcoal filter?

The instruction manual of the Elica hood is supplied with images showing the proper installation of the filter.

9. How can I clean the hood and get the best results?

The cleaning of the hood must be carried out with neutral products (PH7) who are neither acid nor alkaline: it is necessary to verify that the product does not contain harmful components such as soda, ammonia, chlorine or acid. If the hood is made of steel, it is important to pay attention to the type of product to be purchased for cleaning because the presence of the substances listed above can have a degenerative effect on the steel, creating stains or rust spots. For this reason, Elica has created a specific cleaning line: E-Clean. E-Clean has specific cleaning products for glass and steel hoods and a model of multi-purpose cloth. All products of the E-Clean line can be purchased at http://www.myelica.com

Product technical assistance

1. Who should I contact if I have installation problems?

Elica instruction manuals contain all the information necessary for proper installation. If you want to look for a specialized installation technician or buy the extended warranty from Elica, please fill the form in contact section.

2. I get the feeling that the hood is vibrating, what should I check?

It is important to understand if it is an electronic or mechanical vibration. In most cases, the cause is often due to improper installation. If after you have checked, the problem persists, you should consult your local technical support center for further analysis.

3. I need to know a quota that is not listed in the catalogue.

If the quota is not the products section of the Elica site, please fill the form in contact section.

4. An indicator light is flashing, should I call the service?

Most of Elica products are equipped with a signaling system for filter saturation (40 hours of use for grease filters and 160 hours of use for charcoal filters). When the alarm is activated (flashing LED) it is necessary to clean the filters and perform the reset as described in the instruction manual. If you perform the cleaning and you do not perform the reset, the pushbutton panel will continue emitting the signaling. In this case it is recommended to consult the instruction booklet perform the reset.

5. What should I do if, even after replacing the batteries, the remote doesn’t work?

In case you use it for the first time, you need to check if the synchronization procedure was done correctly, according to the instructions supplied with the remote control. If the remote control has been used for some time and the LEDs light up but the hood does not respond, it is recommended to contact the local technical support centre for verification.

6. Why does my hood produce droplets that fall on the hob?

In cases of electric or induction hobs, it is normal that the condensation turns into droplets. This phenomenon does not occur usually on gas cooktops, as the gas heats the pot and the surrounding air. With the subsequent heating of the hood, the vapor rises and evaporates when getting in contact with a hot object. The induction hob heats the saucepan but not the surrounding air and as a result, the rising vapors get in contact with a cold object that turn it into droplets that later fall on the hob.

How to buy accessories and extra services

1. I’ve had my hood for 8 years now and I cannot find spare parts.

It is recommended to fill the form in contact section indicating the data reported by the silver label inside the product. If the label is deteriorated or illegible, you can send photos of the product indicating the spare parts you want.

2. I need a reducer or a non-return valve for fumes

The non-return valve for fumes is recommended only for the hood in ventilation version with ducting conveyed into a common chimney flue in order to avoid the return of the odors coming from other dwellings. If possible, the hood must always have a dedicated piping and should not be channeled through a common chimney flue. If you want to ask for a reducer or a non-return valve for fumes, you can contact your local technical support centre.

3. Where can I view the products?

The products of Elica can be found in the best shops. On www.elica.com/ES-en, you can find the contact details of the nearest dealer and get information about the hoods on display.

4. The distributor is very far away, can I buy directly?

You cannot buy products directly from the manufacturer. Elica has, however, a vast network of distributors located throughout the national territory. You can contact the distributor in the area of interest and ask for the name of the nearest point of sale.

5. How can I order accessories?

Original Elica accessories can be ordered directly on www.myelica.com.

6. How can I get information about an order placed online?

All information regarding orders already made online can be requested by filling the form in contact section. Elica will send a SMART ALERT to the specified email address with confirmation of dispatch of the ordered material and within 24 hours, the delivery will be made by SDA courier.

7. Can I order spare parts directly?

To purchase spare parts, it is recommended to contact your local technical assistance centre. On www.elica.com/ES-en, you can search for the technical support centre of the reference area.

8. I am not satisfied with the purchased material, how can I return it?

The return of goods is accepted within eight working days from the reception of the goods; after this deadline, it is no longer possible to change the purchased product or get reimbursed for it. For further information please fill the form in contact section.

Other

1. How can I identify the hood I have at home?

All hood models are reported on the silver label inside the product having a 12-digit code that begins with “208”. This code is also indispensable for the identification of the technical filter model and other accessories, as well as for requests of technical interventions on the product.

2. What should i do if the label is no longer legible?

If the label is deteriorated or illegible, you can send photos of the product indicating the spare parts you want through the form in contact section.

3. Is there a drilling template available for all models?

Not all models of Elica hoods are sold with a drilling template. If you want to know if a particular model is provided with it, it is recommended to fill the form in contact section indicating the 12-digit code that begins with "208" reported on the silver label inside the product.

4. I bought a hood that hasn’t arrived yet and I would like to perform the mounting holes in advance. Is it possible to ask for the drilling template?

The drilling template, for the models provided with it, is already included in the hood packaging. If a particular model is supplied with it, it is recommended to fill the form in contact section.

5. I have lost the instruction booklet, what should I do to get it?

The booklet for each type of hood is available on the site www.elica.com/ES-en in pdf format. If not available, you can ask for it filling the form in contact section