FAQ

How to use our products

1. What should I do if my hood has no suction?

The first thing you need to know is whether your hood is ducted or recirculating. If it is recirculating, the hood scrubs out the odors that are produced by cooking, while most of the vapors are returned to the room. If the hood is ducted, both odors and vapors are expelled outside your home. The following conditions are required for the hood to function correctly:-    The diameter of the outlet duct should never neck down more than 20% from the original diameter.-    The ducts must have the fewest possible curves.-    Avoid reducd-length ducting if possible.-    If the conduit terminates in the wall and not the roof, a mesh screen must be positioned over its outlet. Avoid using a decorative grill with fixed slats, which can reduce performance by up to 50%.

2. How are suction tests performed?

Section tests are done by checking the outflow of air in the upper part of the hood by simply removing the tube, leaving the vent open, and turning on the hood. If air comes out, the hood works, so a decline in performance has to be found by investigating any problems with the installation.

3. What ducting should I use for the best performance?

The choice of ducting depends on the type of configuration required in your kitchen. We recommend:-    Flexible ducting for direct venting;-    Rigid ducting in cases of a decrease in cross-section, involving one or more curves. In this case, the ducting will also decrease the noise generally created by extendable corrugated tubing.

4. I have an 80-mm hole. Can I still neck down the outlet tube?

The diameter of the outlet duct should never neck down more than 20% of the original diameter. For example, if the vent is 150 mm, the cross-section should not be reduced beyond a maximum of 120 mm. If starting from 120 mm, you can reduce down to 100 mm; if starting from 100 mm you can reduce down to 80 mm.A reduction of more than 20% significantly decreases performance and increases noise.

5. Do you recommend using a recirculating or ducted hood?

If it is recirculating, the hood scrubs out the odors that are produced by cooking, while most of the vapors are returned to the room. If the hood is ducted, both odors and vapors are expelled outside your home: where possible, a ducted hood is always the better performing option and is preferable.

6. What should I do if my aluminum filters are discolored after going through the dishwasher?

The instruction manual will indicate whether or not your hood filter is dishwasher safe. The type of washing can dull the filter without altering its filtering capacities.

7. I have purchased an island hood. Can I vent the exhaust tube laterally?

In this case, in part to achieve an attractive look, you will need to make a modification by creating a false ceiling that will allows for partial travel of the upper flue.

8. What should I do if I can't install the carbon filter?

The Elica hood instruction manual provides images that show you how to install the filter correctly.

9. How can I clean the hood to achieve the best results?

The hood must be cleaned using neutral products (pH 7) that are neither alkaline or acidic: you must check that the product does not contain any harmful components such as sodium carbonate, acids, ammonia, or chlorine.If your hood is steel, it's important that you pay careful attention to the cleaning product you purchase, since the presence of the substances listed above can deteriorate the steel, leading to stains or spots of rust.This is why Elica has created a special cleaning line: E-Clean. The E-Clean range includes special cleaning products for steel and glass hoods and a multipurpose cleaning cloth. All products in the E-Clean line are available for purchase on myelica.com.

10. I am using a ducted hood. Do I need to arrange a ventilation hole in the upper part of the room?

For the ducted version, the ventilation hole is not required since the channeling of the hood provides the service of the hole required by the standard. If the hood features a one-way no-return valve, then the hole is necessary because the standard requires that there always be an external vent to prevent the accumulation of harmful dioxides.

11. Will my hood be damaged if I don't change the carbon filter regularly?

The carbon filter guarantees regular cleaning of dirty air created when cooking in the kitchen. The carbon filter has a certain lifecycle: with time, the grease particles that accumulate on it will obstruct the passage of air, leading to ineffective filtration and will increase motor noise. We recommend you change the carbon filter every three months.

12. If my installation requires me to position the hood lower than shown in the instruction booklet, will my warranty still be valid?

Placing the hood lower than recommended by the manufacturer voids the warranty and can place users at risk, since certain safety conditions will not be met.

Technical product support

1. If I have trouble during installation, whom can I contact?

The Elica instruction manuals contain all the information you need for proper installation. If you would like to find a specialized installer or purchase the extended Elica warranty, please write to: consumercare@elica.com.

2. It seems like my hood is vibrating. How can I check?

It's important to understand whether the vibration is mechanical or electronic. In most cases, the cause can be traced to an error in installation. If checking the installation doesn't solve the problem, you'll need to contact the support center in your area for additional analysis.

3. I need a measurement that's not shown in the catalog.

If you can't find a measurement in the products section of the Elica website, you can write to consumercare@elica.com.

4. A light is flashing. Do I need to call support?

Most Elica products feature a system that alerts users when the filters are saturated (40 hours of use for grease filters, and 160 hours of use for carbon filters). When the alert is on (the LED is flashing), the filters need to be cleaned and reset as described in the instruction manual. If you clean the filters but don't reset the alert, the button panel will continue to flash the LED. When this happens, check the instruction booklet to perform the reset.

5. What should I do if my remote control doesn't work even after I replaced the batteries?

If this is the first time you're using it, check that it has been properly synchronized according to the instructions attached to the remote. If you have been using the remote control for a while and the LED lights come on but the hood does not respond, you should contact the technical center in your area for an inspection.

6. Why does my hood produce drops that fall onto the cooking surface?

If the cooking surface is electric or induction, it's normal for condensation to drip.This phenomenon does not generally occur on gas cooking surfaces because the gas heats the pan as well as the surrounding air. Consequently, the hood heats up as well, and as the steam rises and encounters a hot surface, it evaporates. Induction surfaces heat the pan but not the surrounding air, and consequently when the steam rises and encounters a cold surface, the steam turns to droplets that then fall back onto the cooking surface.

Purchasing accessories and services

1. I've had a hood for eight years and I can't find a replacement part.

We recommend  to  fill the form in contact section., including in your message the information shown on the silver label located on the inside of the product. If the label has deteriorated or is illegible, you can send a photo of the product, describing the spare parts you need.

2. I need a reducer or a one-way no-return valve.

The one-way no-return valve is only recommended for ducted versions that are vented into a shared chimney, to prevent odors from other homes from flowing back through the hood. If possible, the hood should always have dedicated ducting and not be vented into a shared chimney. If you would like to request a reducer or a one-way no-return valve, you can contact the support center in your area.

3. Where can I see the products?

Elica products are found in the best stores. On the elica.com website, you'll find addresses for the closest store in your area and learn more about the hoods on display.

4. The distributor is very far away. Can I purchase directly?

Products cannot be purchased directly from the manufacturer. However, Elica has a vast network of distributors located throughout the country. You can contact the distributor in your area and ask for the name of the store closest to you. (I wouldn't include this.)

5. How can I order accessories?

You can order original Elica accessories directly on the website, www.myelica.com.

6. How can I get information about an order I placed online?

You can request information about any order already made online by filling the form in contact section.Elica will send a SMART ALERT to the e-mail address indicated with the shipping confirmation for the material ordered, and delivery will be made within 24 hours via SDA courier.

7. Can I order spare parts directly?

We recommend that you contact the technical support center in your area to purchase spare parts. You can find the technical center in your area on elica.com.

8. I'm not happy with the material I purchased. How do I submit a return?

Merchandise returns will be recognized within eight working days from the date it was received; no exchanges or reimbursement for merchandise will be granted after this period. For additional information,  please fill the form in contact section.

Various

1. How can I tell which hood I have in my home?

The model of each kitchen hood is shown on the silver label inside the product. It will have a 12-digit code starting with  “208”. This code is crucial for identifying the model of the technical filter and other accessories, and for requesting technical service on the product.

2. What should I do if the specification label is no longer legible?

If the label has deteriorated or is illegible, you can send a photo of the product, describing the spare parts you need to  fill the form in contact section.

3. Do all models come with a drilling template?

Not all Elica kitchen hood models are sold with a drilling template. If you want to know whether a particular model provides one,  please fill the form in contact section indicating the 12-digit code starting with “208”, found on the silver label located on the inside of the product.

4. I have purchased a hood that hasn't arrived yet, and I would like to get started on the fastening holes. Can I request a drilling template?

If your model includes a drilling template, it's already included in the hood packaging. If a particular model does not have a template, we recommend  to fill the form in contact section.

5. I have lost my instruction booklet. How can I get a new one?

The booklets for all of our hoods are available in PDF format on www.elica.com. If you can't find it, you can ask for one by filling the form in contact section.